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Company information

Company name: MTD Logistics Kft
Address: 2085 Pilisvörösvár, Kölcsey Ferenc utca 2/A
Phone number: +36 20 265 6695
E-mail address: info@grailz.hu

Return Deadline

Customers have 14 working days from receipt of the product to indicate their intention to return it.

Return Policy

  • The returned product must be in perfect condition.
  • The product must be returned in its original packaging.
  • The product must not be used or damaged.

Returns Process

  1. The intention to return must be indicated by e-mail to the address return@grailz.hu .
  2. In the e-mail, please specify the order number and the name of the product(s) you wish to return.
  3. After receiving our feedback, please return the product to the above address.

Refund Policy

  • Refunds will be made in the form of a refund.
  • The refund will be initiated after the product has been returned and its condition has been checked.
  • The amount of the refund includes the original purchase price of the product, the shipping cost will not be refunded.

Related Costs

  • The cost of returning the product is borne by the customer, unless it is a defective or damaged product.

Special Cases

  • Returning faulty or damaged products: If the product arrives faulty or damaged, please contact us immediately at info@grailz.hu . Defective or damaged products will be replaced free of charge or the full purchase price refunded.
  • Returning wrong products: If you have received a wrong product, please notify us at the e-mail address mentioned above, and we will arrange for the correct product to be sent or the wrong product to be returned.